Welcome to DigitalGidd.com (“we,” “us,” “our”). We are committed to protecting your privacy and ensuring you have a positive experience while visiting our website or using our services. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our website, mobile applications, or otherwise interact with us (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Definitions

• Personal Information / Personal Data: Any information relating to an identified or identifiable natural person (for example, name, email address, phone number, postal address).

• Non‑Personal / Anonymous Information: Information which does not, by itself, identify you (for example, browser type, device type, usage logs, anonymized analytics).

• User / You: A visitor, customer, or other person who uses or interacts with our Services.

2. Information We Collect

We may collect both Personal Information and Non‑Personal Information. Examples include:

2.1 Personal Information

• Name

• Email address

• Mobile / phone number

• Postal / shipping address

• Billing address

• Payment information (e.g. credit card details) — note: we use secure, third‑party payment processors

• Order history and purchase details

• Account username and password

• Any additional information you choose to provide (for instance, in messages, feedback, reviews, customer support requests)

2.2 Non‑Personal / Usage Information

• IP address

• Browser type, device type, operating system

• Pages visited, time spent on pages, clickstreams

• Referral / source website

• Cookies, tracking technologies, analytics data

• Aggregated / anonymized demographic information

3. How We Collect Information

We collect information in various ways, including:

• Directly from you (when you register, place an order, contact us, subscribe, etc.)

• Automatically, through your use of our Services (via cookies, web beacons, analytics tools)

• From third parties (for example, payment processors, shipping partners, social login providers, or publicly available sources)

4. Purposes of Use / Why We Use Your Data

We may use your information for:

• Processing and fulfilling orders, payments, refunds

• Managing your account, registration, authentication

• Communicating with you (order updates, customer support, promotional messages)

• Personalizing your experience (product recommendations, offers)

• Improving our Services, analytics, research

• Fraud detection, security, preventing misuse

• Compliance with legal obligations

• Marketing, advertising, and promotional campaigns (with your consent where required)

• Sending newsletters (if you opt in)

5. Legal Basis for Processing (if applicable)

While Indian law does not currently mandate a GDPR‑style regime, we commit to fair and lawful handling of your data. Our legal bases include:

• Consent: When you opt in (e.g. for marketing emails)

• Performance of a contract: To process your orders, deliver products

• Legitimate interest: For analytics, fraud detection, improving services

• Legal compliance: To comply with Indian laws, court orders, or regulatory bodies

6. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g. local storage, web beacons, tracking pixels) to:

• Enable website functionality (e.g. log in, shopping cart)

• Save preferences and settings

• Recognize you on return visits

• Collect analytics and usage data

• Serve personalized ads (if applicable)

You may control cookies via your browser settings (block or delete). But disabling certain cookies may limit your ability to use parts of our Services.

7. Data Sharing, Disclosure & Third Parties

We may share your information with:

• Service providers / vendors / partners who help us (payment processors, delivery/shipping companies, hosting providers, email services, analytics providers)

• Affiliates or business partners (for joint promotions, marketing)

• Legal or regulatory authorities, if required by law, subpoena, court order, or to protect rights, safety, or property

• In connection with business transfers (sale, merger, reorganization) — subject to confidentiality obligations

• For fraud prevention or security protection

We require such third parties to protect your data and use it only for purposes we specify.

8. Data Retention

We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention is required or permitted by law. Typical retention periods may include:

• Order, transaction, and financial records: as required under Indian tax / corporate laws

• Analytics, logs, backups: limited periods as necessary

• Marketing consent records: until you withdraw consent or we delete your account

Once no longer needed, we securely delete, anonymize, or aggregate your data.

9. Security of Data

We implement appropriate physical, technical, and administrative safeguards to protect your Personal Information from unauthorized access, disclosure, alteration, or destruction. Examples include:

• TLS / SSL encryption on data in transit

• Encryption and secure storage of sensitive data

• Access controls (role‑based)

• Regular security audits, vulnerability assessments

• Use of trusted, compliant third‑party service providers

However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

10. Your Rights & Choices

You have certain rights regarding your Personal Information:

• Access: Request information about what data we hold about you

• Correction / Update: Request correction or update of your data

• Deletion / Erasure: Request deletion of your data (unless retention is required by law)

• Restriction: Request that we restrict processing

• Objection: Object to certain processing (e.g. direct marketing)

• Withdraw Consent: If you previously consented (e.g. for marketing), you may withdraw at any time

• Portability: Request transfer of your data (where applicable)

To exercise these rights, contact us using the contact details below. We may require verification to avoid misuse.

11. Marketing & Promotional Emails

If you have opted in, we may send you promotional emails about products, offers, updates. You can unsubscribe anytime by clicking “unsubscribe” link in our emails or contacting us. Once unsubscribed, we will stop sending promotional emails (unless required for transactional purposes like order updates).

12. Children’s Privacy

Our Services are not directed to children under 18. We do not knowingly collect Personal Information from anyone under 18. If you believe we have collected such information, please contact us to have it deleted.

13. International Transfers of Data

Your data may be stored, processed, or transferred to jurisdictions outside India (for example, where our servers or service providers are located). We ensure that adequate safeguards are in place (e.g. contractual protections, encryption) to protect your data.

14. Third‑Party Links & Embedded Content

Our website may contain links to external websites or embed third‑party content (plugins, social media widgets). We do not control those sites or their privacy practices. Please review their policies separately. We are not responsible for their actions.

15. Changes to This Privacy Policy

We may update this policy from time to time. We will notify you by posting the updated version with a new “Last updated” date. For significant changes, we may send you additional notice (e.g. email). Your continued use of the Services after changes indicates your acceptance of the revised policy.